Welcome to the Cystic Fibrosis Foundation Compass online, self-service form. Compass is a personalized service to help you with the insurance, financial, legal, and other issues you are facing. A dedicated, knowledgeable CF Foundation case manager is ready to work with you, one-on-one. This expert guidance is available to anyone with CF, their family, and their care team, regardless of income or insurance status, and is free and confidential. Once you submit your request online, a case manager will contact you within 1-2 business days to begin assisting you.
Instructions
Compass provides services for people with cystic fibrosis and those involved in their care. If you are in need of assistance, but do not have cystic fibrosis, or are not caring for a person with cystic fibrosis, we may not be able to assist you. Please contact us at 844-COMPASS (844-266-7277) for more information.
COVID-19 Update: Compass remains open during our regular hours to help you with insurance, financial, legal, and other issues. Call us at 844-COMPASS (844-266-7277) Monday through Thursday, 9 a.m. until 7 p.m. ET and Friday, 9 a.m. until 3 p.m. ET, or email us at compass@cff.org.
2021 Holiday Hours
Compass will have limited hours during the following times so that case managers can spend time with their families:
- Closed Friday, Jan. 1
- Closed every Friday at 3 p.m. ET from January 8 through March 26
- Closed beginning at 3 p.m. ET on Friday, Jan. 15 through Monday, Jan. 18
- Closed beginning at 3 p.m. ET on Friday, Feb. 12 through Monday, Feb. 15
- Closed beginning at 3 p.m. ET on Friday, May 28 through Monday, May 31
- Closed Friday, July 2 and Monday, July 5
- Closed beginning at 3 p.m. ET on Friday, Sept. 3 through Monday, Sept. 6
- Closed Wednesday, Nov. 24 through Friday, Nov. 26
- Closed Thursday, Dec. 23 and Friday, Dec. 24
- Closed Friday, Dec. 31
**NOTE: It may take 3-5 business days for your case manager to review your Compass Online Service Request form and contact you. If you need immediate assistance within the next 1-2 business days, please call
Compass
at 844-COMPASS (844-266-7277). If this is a medical emergency, please call 9-1-1.**
- You will be prompted to electronically sign consent at the end of the Compass Online Service Request form to allow the case manager to work on behalf of the person with CF. At this time, only individuals with CF over the age of 18 and parents, or legal guardians may complete this form. If you are a healthcare provider or provide care for an adult with CF and would like assistance, please call us.
- You may need some, or all, of the following documents to complete the form:
- Insurance card(s)
- Provider information
- List of medications and devices, including name, dosage and frequency
- It will take you approximately 10-15 minutes to fill out and submit your request through this online portal.
- You have 60 minutes to submit the form before the form will time out, and all unsaved data will be lost.
If you are a not a United States resident, please call Compass at 844-COMPASS (844-266-7277).
If you have already created an account on my.cff.org or submitted a service request in the past, please click Login below. If you are a first-time user of my.cff.org, please click Register. A confirmation email will be sent to your email to complete your account creation. Once logged in, please click on the CFF Compass icon to submit a new request.