Welcome to the Cystic Fibrosis Foundation Compass online, self-service form. Compass is a personalized service to help you with the insurance, financial, legal, and other issues you are facing. A dedicated, knowledgeable CF Foundation case manager is ready to work with you, one-on-one. This expert guidance is available to anyone with CF, their family, and their care team, regardless of income or insurance status, and is free and confidential. Once you submit your request online, a case manager will contact you within 1-2 business days to begin assisting you.
Instructions
Compass provides services for people with cystic fibrosis and those involved in their care. If you are in need of assistance, but do not have cystic fibrosis, or are not caring for a person with cystic fibrosis, we may not be able to assist you. Please contact us at 844-COMPASS (844-266-7277) for more information.
COVID-19 Update: Compass remains open during our regular hours to help you with insurance, financial, legal, and other issues. Call us at 844-COMPASS (844-266-7277) Monday through Thursday, 9 a.m. until 7 p.m. ET and Friday, 9 a.m. until 3 p.m. ET, or email us at compass@cff.org.
2021 Holiday Hours
Compass will have limited hours during the following times so that case managers can spend time with their families:
- Closed Friday, Jan. 1
- Closed every Friday at 3 p.m. ET from January 8 through March 26
- Closed beginning at 3 p.m. ET on Friday, Jan. 15 through Monday, Jan. 18
- Closed beginning at 3 p.m. ET on Friday, Feb. 12 through Monday, Feb. 15
- Closed beginning at 3 p.m. ET on Friday, May 28 through Monday, May 31
- Closed Friday, July 2 and Monday, July 5
- Closed beginning at 3 p.m. ET on Friday, Sept. 3 through Monday, Sept. 6
- Closed Wednesday, Nov. 24 through Friday, Nov. 26
- Closed Thursday, Dec. 23 and Friday, Dec. 24
- Closed Friday, Dec. 31
**NOTE: It may take 3-5 business days for your case manager to review your Compass Service Request form and contact you. If you need immediate assistance within the next 1-2 business days, please call Compass at 844-COMPASS (844-266-7277). If this is a medical emergency, please call 9-1-1.**
- If you are under the age of 18, you are not authorized to request service from our organization. Please have a parent or legal guardian complete the form or contact us at 844-COMPASS (844-266-7277).
- You may need some, or all, of the following documents to complete the form:
- Insurance card
- Provider information
- List of medications and devices, including name, dosage and frequency
- It will take you approximately 15-20 minutes to fill out and submit your request through this online portal.
- You may press “Save and Continue” at any point to save what you have entered so far, and return to complete the form at a future time.
If you are a not a United States resident please call Compass at 844-COMPASS (844-266-7277)
If you have already created an account or submitted a service request in the past, please click Login below. If you are a first-time user of the Compass online service request, please click Register.